Refund Policy for Onlinedre

At Onlinedre, we pour our heart into creating personalized wooden name puzzles that delight and inspire your children. We understand that each of our handcrafted puzzles is not just a product but a meaningful gift intended to be cherished for years to come. Given the custom nature of our personalized puzzles, please review our refund policy carefully:

Returns
Due to the personalized nature of our products, we generally cannot accept returns unless the items are defective or damaged. If your order arrives damaged or incorrect, please contact us within 7 days of delivery to address the issue. We will require photo evidence of the defect or damage to process a replacement or refund.

Refunds (if applicable)
Once your return claim is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 5-10 business days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@woodsnazz.com with your order number and details about the product defect. Once the exchange request is approved, you will be provided with instructions on how to proceed.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to the address provided in our return instructions. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions about our refund policy, please contact us at support@onlinedre.com.

We value your choice to support Onlinedre, and we are committed to ensuring your satisfaction with every custom gift you purchase from us. Thank you for trusting us with your special moments.